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The absolute best buying experience I have ever had, and I have encountered many. This is a first-rate dealership with top notch staff. From start to finish this is the experience you dream of. Bent over backwards to make my wife feel special and then gave us more than we paid even for. Worth the drive from any distance.
Dealership contacted me quickly. I asked for additional information and they got back to me in a timely manner. Very professional
Poor customer service and management. Service department is lacking communication. Had very unfortunate experience with my sale transactions.
The experience was excellent. Ali Camur could have not been anymore thorough and accommodating. We look forward to our relationship with Land Rover West Chester. All staff were wonderful.. Thank you for such a great experience!!!
We picked up our brand new 2020 Land Rover Defender from JLR West Chester today. The entire process, not ideal these days because of the general shortage of cars and semiconductors right now, was seamless, transparent, and honest, thanks to our great salesperson, Michael Johns.
MJ found me a highly sought-after model, and still managed to give me a better price than I had seen anywhere. More so, he did this all over text message, which is such a good way to buy a vehicle. MJ has everything arranged, and I just showed up to quickly sign and pay, and off ... Read More DealerRater - Jun 30, 2021
Guys. Seriously??!!
Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet.... while also mentioning that the service team was out to lunch for an hour. Really? I take a day off work for this? You couldn't give me an update an hour into service that you would be out to lunch for a good part of the time and that my "laundry list" of items I came in for was going to take more time?! You didn't think to send me ... Read More DealerRater - Nov 13, 2017
I have had my car for almost 3 years now and I have no complaints. I have always received excellent service. They are always efficient, very easy to work with and take great care of my car. I am very happy.
All but one of this stores surveys were outstanding. I am not sure what Tony S was talking about but Bill J, Len, Jillian, and bill Colgate went out of there way to get some lingering issues fixed on my vehicle that had just run out of warranty. I am new to these guys my old dealership is on 30. These guys blew them away!! I am a customer for life.
Poor communication and service. If you decide to bring your car here for service make sure the work gets done and if you do have a complaint and bring the issue up to the general manager make sure he puts his ego in check! VERY unprofessional!
since 2004 I have purchased 5 Jags and most recently a Land Rover, all ways had a great sales experience and service... I have recommended many of my friends to the dealership
Here is another quality dealership. Jaguar Land Rover West Chester is a modern facility with a very nice showroom. The staff are courteous and professional. There are several positives I'd like to point out: the customer service is top notch, the vehicles are very clean and are brought out to you when you wish to test drive, and the prices even on leases are very fair. The LR3 we purchased was primarily for my wife, and thus it was she who test drove the car. The test car had different equipment than what we were looking for, and the ... Read More DealerRater - Mar 15, 2009